Last updated: August 17, 2026
We want buyers to confirm fitment, specifications, and job requirements before purchase. Contact us promptly if you need to request a return.
Standard return window
Unless an item is marked final sale or a different written term applies to your order, you may request authorization to return an eligible unused, uninstalled item within 30 days after delivery.
Return eligibility
To qualify for a standard return, the item should be in substantially the same condition in which it was delivered, with included components and documentation. Items showing installation, field use, abuse, alteration, missing parts, or avoidable damage may be refused or subject to deductions permitted by law.
Non-returnable or restricted items
Custom-built or specially ordered items, electrical or electronic items once installed, consumables, clearance/final-sale items, and equipment sold “as-is” may be non-returnable unless defective, damaged in transit, or otherwise required by law. Any product-specific exception should be disclosed before purchase or on the applicable quote/order.
How to request a return
Contact us before sending anything back. Provide your name, order information, item, reason for return, and photos when relevant. We will provide return instructions if the request is authorized. Unauthorized returns may be refused.
Return freight and fees
For standard buyer-remorse returns, the customer is responsible for return freight and any disclosed carrier charges. If we shipped the wrong item or the product arrives with a verified covered problem, we will work with you on an appropriate remedy and reasonable return-shipping arrangements. Any restocking deduction, if applicable, will be disclosed before you commit to the authorized return and will reflect the condition and costs associated with that return.
Refund timing
Approved refunds are issued to the original payment method when practical after the returned item is received and inspected. Bank or payment-processor posting times vary. Original expedited, special-service, or non-recoverable freight charges may not be refundable except where required by law or where the return results from our error.
Damaged or incorrect shipments
Report visible freight damage or shortages as soon as possible and note them with the carrier at delivery. Contact us promptly with photos and documentation so we can evaluate replacement, repair, carrier-claim, return, or refund options.
Contact
Start a return request through our Contact page or call +1 901-205-9574.